Despite Pakistan's struggling economy and tumultuous political situation, it has emerged as one of Southeast Asia's top BPO and Call Center hubs.
This is because not only is labor cheap, just like in India and Bangladesh, but also because Pakistan has skilled resources and a large pool of educated and multilingual people.
As of 2024, Pakistan has 500+ BPO companies and more than 1030 registered call centers. And those numbers are steadily growing.
This article aims to help businesses looking to hire an outsourcing partner from Pakistan by delving into the top BPO firms in Pakistan ( top 10 and 15 more renowned firms ) and the services the BPO industry specializes in.
TOP 10 BPO Companies in Pakistan
Eplanet Global was founded by Asad Ullah Khan in 2003. Since then, it has rapidly expanded globally by providing tech-driven outsourcing solutions to its clients.
Currently, it has 1000+ employees and offices in Pakistan, Dubai, and New York. It specializes in back-office support, Omnichannel support, IT support, and digital marketing services.
360 BPO Solutions has been operating since 2008 and specializes mainly in Lead Generation and Call Center services. It also provides services such as online marketing, web development, and mobile app development.
Currently, it has more than 500 employees, and its head office is in Karachi.
DGS is a US-based subsidiary of TRG International, headquartered in Lahore, Punjab. It was founded in 2008 and has more than 1,000 employees. It specializes in providing call center support and client acquisition solutions.
Sybrid is Pakistan's leading technology solutions provider, assisting companies in increasing their operational efficiency and driving growth.
Founded in 2008, it has 5000+ employees with 18 offices globally, including in Karachi, Islamabad, Lahore, Peshawar, Dubai, Texas, Delaware, New York, California, Toronto, Montreal, UK, and Australia.
It provides services such as call center support, web & app development services, game development, IT services, and much more.
Ovex was founded in 2003 with a distinct vision to become one of Pakistan's leading BPO and IT solutions providers. It serves both domestic and international clients and currently has more than 500 employees.
Ovex specializes in inbound and outbound call center support, live chat support, and software development services.
Founded by Danish Iqbal in 2004, MindBridge is one of the largest BPO Companies in Pakistan. It is one of the most cost-effective English-language-based outsourcing companies in Pakistan and is a global leader in the domains of technical support, banking, telecom, transportation, and retail.
Currently, it has approximately 10,000 employees and is headquartered in Lahore, Punjab. It specializes in providing call center services, omnichannel support, and back office support.
BITLogix was founded in 2008 by two people who envisioned setting up a software development company focused on developing products for the healthcare industry.
Over time, they diversified their products to contribute to different industry verticals. They contribute to tech architecture, emerging technologies, team augmentation, and holistic tech-oriented consulting to enable organizations to adapt modern technologies and practices to reduce costs, optimize processes, and maximize ROI.
Their office is in Lahore, Punjab, and they currently have approximately 200 employees.
Jaffer Business System PVT LTD is one of Pakistan's most renowned IT companies. Their motto is to solve businesses' challenges with IT solutions.
They provide many IT-enabled services, such as cyber security, digital services, data center services, big data analytics, software development, and much more!
They are headquartered in Karachi, Sind, with approximately 400-500 employees.
Fulcrum is an ISO 9001 – 2015 certified company founded by Rukhsana Asghar in 2005. To date, it has served over 400+ clients worldwide and outsourced 20K+ employees across 100+ locations around the Globe.
They provide a range of outsourcing services, such as Automated Payroll Management, Manpower and labor Services, Training and development for Employees with various skills, Executive Search Services, OD and HR Solutions for Human Capital Development, and Supply of Skilled and unskilled Manpower Resources Overseas.
10) J Telemarketing
J Telemarketing is one of the call center service providers in Pakistan. Founded in 2008, it has approximately 1000 employees and is headquartered in Rawalpindi, Punjab.
Outsourcing services they specialize in are inbound & outbound call center services, lead generation, and IT-enabled generation.
15 Other Renowned BPO Companies in Pakistan
There are many other renowned BPO companies & Call Centers in Pakistan apart from the largest ones:
Mars BPO Pvt Ltd
Esquare
BPO Solution Pvt Ltd
Talentibex
Esquare BPO
Ibex Islamabad
Outright Pakistan
Atlantis BPO
Call Box BPO
Touchstone Communications
Premier BPO
Technupur
theBPO
24/7 Call BPO
iTribe Solutions
Who Is the Largest BPO Company in Pakistan?
Undoubtedly, it's Sybrid (PVT) LTD. With 5000+ employees and offices in 18 global locations, they are the biggest Pakistani-based BPO company.
What Is the Future of the BPO Industry in Pakistan?
Pakistan's BPO and IT industry have grown significantly in the last two decades. While the IT industry is projected to reach USD 2.36 billion in 2024, the BPO industry is projected to reach USD 0.86 billion.
The market volume of Pakistan's BPO sector is projected to grow further to USD 1.5 billion by 2029.
This shows that Pakistan has provided sustainable and consistent growth in its ICT sector despite tough competition from its neighbor India.
Will artificial intelligence (AI) negatively impact Pakistan's IT sector? Sure, some jobs may be affected, as Pakistan's core BPO services revolve around call centers.
But as AI technology rapidly advances, the IT and BPO sectors will also change and evolve to cater to AI-based solutions and skilled-based outsourcing services.
Outsourcing Services That Pakistan’s Bpo Sector Specializes In:
Pakistani BPO firms and call centers are known to specialize in several outsourcing solutions and services; here are some that they are known for:
Call Center Solutions
More than 1,000+ call centers in Pakistan specialize in inbound and outbound call center services. They also provide customer care support services, sales campaigns, and lead generation.
Taxi Dispatcher Outsourcing Services
Many taxi companies in the UK, Canada, and the USA hire remote dispatchers as their back office support from Pakistani outsourcing companies, as they specialize in this.
Back Office Support
Most Pakistani BPO firms provide back-office support to international clients. This ranges from a wide array of services for different industries, such as QA for e-commerce businesses, managing e-commerce stores, and medical billing.
Software and App Development
Pakistan has a booming IT industry and are experts in software and app development. Pakistan's IT exports have doubled over the past five years and are approx $2.6 billion as of 2023.
Conclusion
Pakistan's booming BPO and ITES sector will flourish in the coming years and become a strong contender against the Indian and Philippine outsourcing industries.
Apart from the top 25 BPO firms I have listed, there are many other reputable BPO firms and call centers in Pakistan.
I hope this article helps. If you like it, please like, comment, and share!