The demand for outsourcing services in Canada has been steadily growing. This is because Canadian businesses, driven by cost efficiency, digital transformation, and a need for specialized expertise, are partnering up with Business Process Outsourcing (BPO) companies that give them these benefits.
In 2025, the projected revenue in the BPO market in Canada is expected to reach US$8.80 billion. This revenue is projected to grow at a rate of 4.23% in the next 4 years and reach US$10.37 billion by 2029.
Furthermore, the growth is also contributed by the fact thaft many U.S. companies prefer to outsource to Canada (nearshore outsourcing) over offshore locations due to time zone compatibility and strong data protection laws.
Due to this high demand, many global BPO players, such as Concentrix and Sitel Group, have branches in Canada for their operations, while many homegrown BPO companies, such as Minacs and Atleka, have also been founded.
The Canadian government has also been encouraging the BPO industry by providing Tax Incentives and grants, giving them a business-friendly environment and skilled immigration programs that help these BPO companies acquire talents from abroad.
This blog is aimed to help those businesses that are looking to hire BPO companies in Canada find the top BPO firms and contact center solution providers with whom they can partner. We have highlighted businesses that were founded in Canada, along with global BPO leaders that have a strong presence in the country.
Top 25 BPO Companies in Canada
IntouchCX, formerly 24-7 Intouch, was founded in Winnipeg, Manitoba, by Greg and Jeff Fettes in the early 2000. Currently, it has over 10,000 employees with multiple offices in North and Latin America, the Caribbean, Europe, Asia Pacific, and Africa.
The outsourcing solutions they provide include Omnichannel Customer Care Support, AI-based solutions, Content Moderation, etc.
Bill Gosling Outsourcing was founded in 1955. Headquartered in Barrie, Ontario, Bill Gosling Outsourcing has more than 5000 employees and multiple offices in Canada, the U.S., the UK, Costa Rica, the Philippines, Trinidad and Tobago, and India.
Services it specializes in include Customer Sales & Acquisition, Customer Care & Support, Contact Center Technologies, Accounts Receivable Management, and Content Development.
Advantage Communication Inc. is one of the top contact center service providers in Canada, providing a range of contact center services to North American businesses.
Founded in 2000, it is headquartered in Charlottetown, PE, and has approximately 2000-4000 employees.
Contact Center Solutions it provides includes Help Desk Support, Customer Care, Technical Support, and Customer Origination, along with AI and Analytics solutions.
SureCall Contact Center is another of the top contact centers in Canada that caters to clients that are looking for nearshore outsourcing in North America.
They are situated in Calgary, Alberta, and have approximately 200 employees.
Services they provide include BPO services, Inbound Call center services, Customer Care Solutions, Rebate Processing, and Contact Center Solutions.
Gexel Telecom is a Contact center solutions provider founded in 1998 with its headquarters in Quebec. Currently, it has expanded its operations in El Salvador, Morocco, and South Africa. And has close to 1000 employees.
They specialize in providing multi-lingual multichannel customer support services to client partners in North America.
NTT Business Process Outsourcing, previously Millennium1 Solutions, is a BPO firm that was founded in 2013 in Toronto, ON. It has approximately 3000-5000 employees and has multiple offices in Ontario and Manila, Philippines.
They specialize in providing BPO services as well as multi-lingual customer support services to North American Clients.
Miratel Solutions is a Toronto-based, 24x7 BPO and contact center service provider. It was founded in 2000 and has approximately 500 employees.
BPO Services it specializes in include inbound and outbound call center service, web chat support, Email response management, back office support, fundraising campaigns, data breach response, and real-time analytics.
Corpshore Solutions is one of the largest BPO firms in Canada. It has over 10,000 employees. The company has offices in many countries. These include Canada, the USA, Mexico, and Panama. They also have branches in the Dominican Republic, Brazil, and Colombia. Other locations are Poland, the UK, and Ireland.
They operate in Ukraine, Turkey, and Egypt as well. The company is also in Morocco, Ghana, and South Africa. Finally, they have offices in Saudi Arabia, the UAE, Bahrain, India, Pakistan, and the Philippines.
They offer nearshore, offshore, and onshore outsourcing services. This is why they have offices in many countries. Their service portfolio is very diverse. It includes contact center campaigns and solutions, business intelligence solutions, and knowledge process outsourcing (KPO).
They also provide digital transformation, shared services, and workforce management. Additionally, they offer Contact Center As A Service (CCaaS), robotic process automation (RPA), and research process outsourcing (RPO).
CanadaDirect is one of the top Call Centers in Canada that specializes in inbound and outbound services as well as marketing solutions. They cater to many multinational Canadian and American brands and currently have approximately 800-1000 employees.
Global Empire Corp is one of the leading Call Center and BPO companies in Canada, providing onshore, nearshore, and offshore services to its clients.
They currently have over 3000 employees in multiple countries. Apart from Call Center services they also specialize in providing AI automation, Customer Acquisition service, CX analytics, Fraud prevention and Cyber security, and Omnichannel Solutions.
They have expertise in many different industries, including Airlines, Automotive, Cable and Media, e-commerce, Energy and utilities, Banking and Financial Services, Healthcare, Insurance, Retail, and many more.
Fusion CX, which was once called Fusion BPO Services, started in 2004. It now has over 10,000 employees. They work in many places, including the USA, Canada, El Salvador, Mexico, India, and the UK. In total, they have offices in 16 countries.
They provide a wide range of BPO services, including Omnichannel customer care support, outbound call center support, Digital Annotation, Digital Transformation, AI QMS, Speech Analytics, Cognitive Automation, etc.
Industries they have expertise with include Banking & Finance, Insurance, Retail Automotive, Healthcare, Life Sciences, Travel & Tourism, Utilities, etc.
Marlowe Companies Inc., or MCI in short, was founded by Anthony Marlowe in 2003 (which then was named TMone, later named Mass Markets, which now is under its holding company MCI).
They are one of the global leaders in tech-enabled business services, simplifying contact center outsourcing for brands worldwide. Their services include managing contact centers, business process outsourcing (BPO), and deploying Omnichannel customer experience (CX).
They also offer IT services, software and app development, customer experience management, inside sales, and managing collections/accounts receivable.
Currently, they have over 5000 employees and 370+ North American Clients.
Paradigm Quest Inc. is one of the leading BPO companies that solely focuses on providing its business process outsourcing services to the North American Mortgage industry.
With offices in Toronto, Vancouver, and Montreal, they help the Mortgage industry with underwriting, customer support service, mortgage asset investor management, and fractional services.
Global BPO Leaders With Strong Presence In Canada
A French Multinational corporation with a huge BPO operation in the Philippines, Teleperformance has a very strong presence in Canada.
In Canada, Teleperformance emphasizes a collaborative and inclusive work culture, offering both on-site and remote work opportunities. The company is committed to employee development through programs like TP University and TP Academy, which provide tailored learning experiences to foster career growth.
Concentrix, one of the largest BPO companies in the USA, also has a significant presence in Canada, offering customer engagement and technology solutions across various industries.
In 2016, Concentrix expanded its Canadian footprint by acquiring Minacs, a business and technology outsourcing company headquartered in Oshawa, Ontario. This acquisition enhanced Concentrix's service offerings and client base within the region.
The company's operations in Canada span multiple locations, including Belleville, Cape Breton, Chatham, Chilliwack, Halifax, Hamilton, Mississauga, Moncton, Montreal, Niagara Falls, and Oshawa, and even has remote work options.
In 2021, Sitel Group acquired Sykes Enterprises, Incorporated (SYKES), a North American BPO service provider which strengthened Sitel's presence in the Americas, including Canada.
It now operates in Canada under the name Sitel Canada Corporation. The company's Canadian headquarters is located at 3250 Bloor St W, Etobicoke, Ontario.
Sitel Canada offers a range of services, including web engagement, cloud monitoring, back-office support, and business process outsourcing. These services cater to various industries, aiming to enhance customer interactions and operational efficiency.
Alorica, a global leader in customer experience solutions, maintains a strong presence in Canada, offering a range of services to various industries. The company has a location in Hamilton, Ontario. It is at 77 James St N, Hamilton, ON L8R 2K3.
Alorica's services in Canada encompass customer care, technical support, and back-office solutions, aiming to enhance client operations across sectors such as technology, healthcare, and financial services.
The company emphasizes a digital-first approach, integrating advanced technologies like real-time voice translation and AI-powered analytics to deliver personalized and efficient customer experiences.
Sutherland Global Service, another global BPO leader with a huge BPO hub in the Philippines maintains a significant presence in Canada, primarily operating from its office in Windsor, Ontario.
In Canada, Sutherland offers a range of services, including customer care, technical support, and back-office solutions, catering to various industries such as technology, healthcare, and finance.
The company emphasizes digital transformation, leveraging AI and automation to enhance client operations and customer experiences.
Top Canadian Contact Centers & Virtual Assistant Companies
A Canadian virtual assistant company that provides VA service, Video Editing, and Social Media management services.
Agents Republic is a contact center based in British Columbia, Canada. They provide multilingual support and omnichannel customer care support to its clients.
Another Canadian virtual assistant company that provides virtual receptionists to handle phone calls. They provide 24/7 support and also offer a wide range of other VA services.
Liveconx
@Liveconx offers 24/7 multi-channel contact center outsourcing since 1983. Industries they help provide service to include health, property, education, government, and mobile.
VoiceLogic has been providing call center services in Canada since 1996. The services they specialize in include: ringless telephone messaging, Voicemail Courier, Guided Voice Mail Relay, Email Broadcasting, Outbound Call Center, Sales Lead Research, and Electronic Lead Transfer. Currently, they have approximately 200 employees.
24H Virtual is a Canadian call center & virtual receptionist service provider that has been providing its services to clients across North-America and Europe.
Lastly, LineOne is one of the leading Canadian-based contact center and call center support provider. They provide a wide range of call center services tailored for their clients and are fully Canadian based to offer nearshore and onshore outsourcing solutions to clients.
Conclusion
Hope the blog helps in choosing a BPO service provider if you are looking to outsource in Canada.
As you can see many of the Canadian BPO firms specialize in providing call center and virtual assistant services while global brands that have a presence in Canada specialize in providing a wide array of BPO, and KPO services.
There are ofcourse many other prominent BPO companies that cater to the outsourcing needs of Canadian clients and you should always do a thorough research before choosing your outsourcing partner.
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