As a country with the second-largest population, approximately 18.4% of its GDP comes from the logistics industry. Experts estimate this sector's valuation at $354 billion, providing scope for immense growth and collaboration with the BPO industry.
In such a scenario, staying aware of the logistics BPO support services in India and consequently availing services can simplify your journey.
Why Choose BPO Services for Logistics?
Optimizing business operations through BPO companies in India can be the wisest decision to reach substantial business goals. Especially for transportation and logistics businesses, acquiring third-party logistics services throughout the day will improve efficiency and bring in more revenue.
1. Handling Paperwork
Transport and logistics businesses require putting in long hours behind tons of
paperwork. This includes producing documents, sorting and organizing them
accordingly, and maintaining the data security of all clients during the process.
By leveraging back-office operations from BPO companies, such logistical
operations can be sidelined while more focus can be given to business growth
and expansion.
2. Maintaining Delivery Information
The entirety of logistics companies depend on the timely transportation and
delivery of products. To keep up with such concerns, data-driven solutions
provided by the BPO industry come in handy.
With easy-to-navigate logistics services, you can guarantee a top-notch customer
experience like, 1) Track and trace cargo, 2) Delivery and pickup updates, 3)
Freight details
3. Payroll Processing
Since any business requires timely payment of salaries to employees and independent contractors, delegating schedule maintenance and accounting tasks to customer service BPO companies is more manageable. As a business owner, you can easily follow up on the payroll status via various mediums.
4. Resolving Queries
The overall process of transport and logistic management necessitates the availability of optimum customer service 24/7. From dispatch information to delivery status and storage, accessibility to a customer service rep around the clock is hence essential.
Unless this requirement is met, logistics delays may result in client dissatisfaction. Therefore, offering cost-effective third-party logistics services is non-negotiable to avoid a bad name for your business.
List of Top Logistics BPO Companies in India
India's BPO industry has been constantly growing owing to the significantly low labor costs and its being equipped with the latest automation and AI technologies.
1. EXL Service | Rating: ⭐ 3.8
Thrive in the transportation and logistics business with AI-driven technology and amplify efficiency.
Founding Year: 1999
Headquarters: New York, United States
Global Employee Count: 10k-50k
Navigate your business logistics with sustainable support services and derive the best-desired outcomes.
Founding Year: 1997
Headquarters: New York, United States
Global Employee Count: 1 lakh+
3. Infosys BPM | Rating: ⭐ 3.8
Avail the advantages of BPO services to reach the right audience and grow your client base with cloud technology support.
Founding Year: 2002
Headquarters: Bangalore, India
Global Employee Count: 10k-50k
Acquire international logistics services from the BPO industry and unlock your business potential to the peak.
Founding Year: 1945
Headquarters: Bangalore, India
Global Employee Count: 10k-50k
5. SunTec India | Rating: ⭐ 3.4
Leverage BPO services to streamline logistics and achieve unparalleled results through software-led innovation.
Founding Year: 1999
Headquarters: New Delhi, India
Global Employee Count: 1k-5k
6. Dynamic Logistics | Rating: ⭐ 4.8
Orchestrate cloud technologies for complete logistical services and acquire consistent growth and recognition across the globe.
Founding Year: n/a
Headquarters: Pune, India
Global Employee Count: 201-500
7. Hinduja Global Solutions (HGS) | Rating: ⭐ 4.0
Collaborate with leading logistics service providers to meet ever-rising customer demands and create a long-lasting impression.
Founding Year: 2000
Headquarters: Bangalore, India
Global Employee Count: 10k-50k
Gain access to end-to-end BPO for forwarding and logistics, and build your business at highly economical pricing.
Founding Year: 2000
Headquarters: Bangalore, India
Global Employee Count: 1k-5k
Drive innovation through digital transformation and ensure incredible customer experience to mark your global presence in the logistics industry.
Founding Year: 1989
Headquarters: Dublin, Ireland
Global Employee Count: 1 Lakh +
10. Teleperformance | Rating: ⭐ 3.7
Secure a competitive edge over global rivals with logistics management via multi-channel customer support.
Founding Year: 1978
Headquarters: Paris, France
Global Employee Count: 1 Lakh +
11. Octopus Tech Solutions | Rating: ⭐ 3.3
Accelerate technological solutions for logistic functions and empower customer-centric brand presence.
Founding Year: 2011
Headquarters: Chandigarh, India
Global Employee Count: n/a
12. WNS Global | Rating: ⭐ 3.5
Deliver world-class client support for your logistics business with AI-supported growth.
Founding Year: 1996
Headquarters: Mumbai, India
Global Employee Count: 10k-50k
Final Words
Leave the 5ps of logistics on the reliable hands of logistics BPO support services in India or an alternative and make your entire corporate operation seem effortless.
Frequently Asked Questions:
Does your BPO team have experience handling logistics for companies in my industry?
Our BPO team is trained by industry experts and has years of experience in handling logistics for companies in every corner of the globe.
How do you ensure compliance with Indian customs regulations and data privacy laws?
Do you have a dedicated customer service team in India to address any issues or inquiries I may have?