Although annual revenue has declined 7% in the past five years (2018-2023), the US limousine and town car services industry still stands strong, with a $4.7 billion market size.
In addition to this, Global Limousine Services is known to hold a market worth 9514.2 million dollars, which is expected to expand at a compound rate of 7.20% until 2031.
Thus, giving us enough hope to keep a positive outlook on the limousine industry’s growth and adapt to the necessary changes.
Your next question might be something like, “What are the shifts in limousine demands?”
A simple answer to that: Stretch limos have lost their age-old appeal. Meanwhile, versatile options such as luxury sedans, sprinter vans, and SUVs are now trending, enabling the limousine business to regain popularity.
Keeping so in mind, limousine dispatch software is being adopted by business owners to meet the current market needs of diverse limos.
How To Decide on Limo Reservation Software
Once you have put your mind to integrating a limo dispatch software for your business, you need to call dibs on the features you’ll provide your clients.
Since those booking or renting a limousine will supposedly expect an extravagant experience, something entirely different from a taxi dispatch software, it’s advised to take some time and decide wisely:
Booking Features
When building a limousine booking app, the booking features should be as flexible as possible, so as to allow the users to book even at the last minute to save their special day.
This is why options such as instant booking and prebooking should surely be integrated into the app. Thus making it easier on the customer’s end to instantly book a limo for their anniversary or prebook one for a quinceañera bash.
Besides, the app should have a built-in fare estimation option, giving users a rough idea of the limo service since the pricing may range from $75 per hour to as much as $300 per hour.
Once a client has booked a limo for the day, one and two-way messaging and telephony integration should also be included to contact the driver effortlessly,
Dispatch Management
If you’re contemplating an advanced limousine dispatch system to manage and optimize your business operations, we’d suggest you settle for a visual dispatch. Just to clarify, such a dispatch app provides a graphical interface to monitor updates visually, hence the name.
Moreover, ensure that other features, such as driver tracking, user management, and distinct panels for group management capability: driver panel, passenger panel, and dispatcher panel.
GPS Limo Tracking & Notifications
A vital software element to incorporate in a limousine dispatch app is a GPS that will establish a real-time global connection for dispatchers and passengers to locate limo drivers with ease.
Even passengers can share their live location with family and friends for a secure experience.
Besides, having an in-built location tracker enables business owners to analyze data to make proper business decisions related to job assignment, fleet management, route optimization, fare determination with surge pricing, etc.
Payment Integration & Simple Invoicing
Embedding seamless online payment is already a well-established feature for almost any business that aims to maintain a consistent brand value.
Nevertheless, offering a multiple payment integration option can be much more beneficial in the long run for two reasons: One, for happier and more satisfied customers, and two, for better exposure due to collaborations with multiple PSPs.
Driver Payout
Once a limo driver has completed their trip, the pending earnings are sent to the respective bank accounts or mobile wallet.
Now think of this: using an automated system for payout evaluation with exact KPI tracking and clearing due payments in time can increase accuracy by 12%.
Moreover, this precise calculation becomes more complex when incorporating multi-tiered incentive structures as a customer loyalty program, making payouts easier than ever,
Feedback & Rating
Merging a rating and review feature into the limousine dispatch software will allow customers to provide feedback and ratings based on their limo and driver experience, providing scopes for business improvement. Consequently, by addressing such concerns, customer experience can be readily improved, and client retention can be somewhat guaranteed.
Besides, limo users can review the ratings and pricing before requesting a ride to ensure smooth, secure traveling.
Accounting & Reporting Tools
Leveraging accounting and reporting tools for your limo business can be convenient for those looking for all-in-one management software. With an in-built feature like this, reviewing client accounts, expense and bill management, time tracking, financial planning, etc., is effortlessly possible. Additionally, handling large customer data sets, scheduling reports, generating data analysis reports, and sharing crucial info can be promptly done to strategize accordingly in real-time.
Advanced Security
Adding sophisticated cybersecurity measures to limo booking software enables safeguarding digital systems and networks, as well as protecting driver and customer data from cyber threats or unauthorized access.
Since limousine reservation software typically deals with high-value clients, it necessitates advanced protection designed to detect and deter malicious attacks.
Hand-Picked List of Cloud-based Limousine Dispatch Software
1. Moovs
Moovs, a renowned chauffeured car software, takes the user experience personally and gives it its all to maintain customer satisfaction. You may ask why:
The founder’s parents invested loads in outdated yet costly limo software, and their struggles made it easier for them to understand customers’ pain points and come up with the best solutions:
Weekly updates consisting of unique features, like built-in Google Calendar
Friendly UI that can be operated by any age group
All-in-one business communication via the app
Set automatic pricing on the Booking Widget to increase conversion rates
Multiple instant payment methods with zero hidden charges and delays
Referral program to increase incoming clients and retain old ones
2. LimoAnywhere
Over the span of two decades since its establishment in 2004, Limo Anywhere has consistently thrived on offering software solutions for ground transportation.
But before you consider them as a viable solution for your limo business, know how they’re different from the rest:
Partnership with multiple brands to deliver the best limo service: The LMC Groups, GRiDD Technologies, Limos.com, HQ travel, Safe.Clean.Ride (SCR), GroundSpan, Pax Chauffeur Training, Stripe, and Square
Personalized add-ons for your dispatch software to increase efficiency and drive more customers. Offered in distinct categories: A La Carte, Core, Plus, and Black
Complete transparency on features provided with the deliverables, including those under consideration
3. YelowSoft
Having business authority in over 40 countries with 150k+ drivers, YelowSoft has progressed and dominated the software industry since 2014. To continue making an on-spot impression, they have managed to bring distinctive offerings to its clientele:
Third-party integrations to make the usability of limo dispatching software quick and simple:
Notifications Integrations: Twilio, MSG91, Clickatell, Vonage, etc.
In-App Navigation Integrations: Google Maps, Mapbox, Here, and OpenStreetMap
Performance Analytics Integration: Google Analytics
Chat Support Integration: Freshdesk
Not just an expert in the limo industry, but also reigns over multiple business types in food & beverages, dispatch solution, and retail industries
Avail free trial from YelowTaxi, their dispatch solution concern, before you seal the deal
Dedicated blogs to keep business owners in the transportation industry updated on the latest limousine updates
4. Suffescom
Acknowledged by some global brands, Fox, Yahoo, Business Insider, and Hindustan Times, this limo service provider has been in the game since 2011, serving over 1000 customers.
You might wonder what made them so exceptional to have provided services in 95+ countries, so here’s your answer:
Besides being remarkable with taxi booking and dispatch software, they remain a reliable partner for other software solutions: management, healthcare, marketplace, delivery, beauty services, and more
Find distinct panels to operate your limo business with a customer app, a chauffeur app, a dispatcher panel, and an admin panel
Managing trips for employees is more convenient than ever, thanks to their unique corporate panel dedicated to the corporate customer base
5. AllRide
Bagging as many as 3 awards for prominence as a software solutions provider, AllRide has also been reputable for providing limo and chauffeur services.
In case you’re curious as to why 1000+ customers across 50+ global points have trusted this brand, we’ve got a list for you:
Categorized integrations to add to your limo reservation software:
Multiple payment gateways to ensure smooth transactions
Access to route optimization for the fastest journey and cheapest fare
On-demand third-party cloud platforms, AWS, Microsoft Azure, and Google Cloud, for secured data backup, disaster recovery from security breaches or power outrages, and business continuity at lower IT costs
Real-time geolocation tracking with Google Maps, Waze Map, and Here Maps for passenger security and managing fleet
Manage business assets and costing with accounts & finance like Xero, Zoho Books, and Quick Books
Find tools for data analysis and personalized B2B and B2C solutions to enhance performance metrics, like Magento and Mixpanel
Their exceptional drag-and-drop technology allows its users to transfer booking info seamlessly into the system
User-friendly visual dispatch feature that lets dispatchers view and manage chauffeurs from a map-based interface
Multiple monthly plans with transparent pricing starting from $99 for 300 trips
Global affiliation to manage near-demand ride requests and early reservations
Bridge the communication gap between the chauffeur and the passenger with conference calls or telephony integration
7. PHPJabbers
Over 16 years of experience in dealing with globally acclaimed brands like Forbes Property Group, Universiteit Gent, Ulster University, National University of Singapore (NUS) has turned PHPJabbers into a well-admired personalized software solutions provider:
Explore a comprehensive collection of free website templates, readily available for customization on client-demand
Polls and voting scripts to gather customer feedback and bring necessary strategic shifts
Utilize their PHP booking scripts to enhance online booking rates, customizable through the admin panel
Find answers to confusing questions arising in your mind when building a limo dispatch software for your business
Elluminati Inc.’s luxurious limo transport service, RydeX, offers exceptional white-label software to cater to your limo business. Gain complete control over your business, whether in the city of New York or the infamous Perth, as you add multiple countries to the admin panel and manage its operation from the comfort of your home.
Multi-city support feature in the admin panel to broaden the regions covered by the limo app
Have complete control over all areas as you operate the software with zone-based rates and surge pricing
Bring in new customers and increase your business expanse with the “shared ride” feature, which received quite the praise when introduced through UberXShare
A commendable feature to ensure the safety of female passengers called “Gender Preference,” which offers female drivers when requested
Enable “Tips to Driver” to allow passengers to offer tips after a satisfactory limo ride and encourage chauffeurs
9. Square
From solo entrepreneurs to the largest chains like Ben & Jerry’s, Shake Shack, and SoFi Stadium, Square has been delivering the finest software solutions across 8 countries since 2009.
They have made 4B sales transactions in 2023 alone, authenticating their reliability and stellar performance.
This is a peek into what they have in store:
Multilocation management and premium reports for the same
Unique approach to customer satisfaction with the “buy now, pay later (BNPL)” option via Afterpay
Add-ons not limited to primary features. Use their all-in-one POS to pay, send gift cards, loyalty program rewards, and marketing campaign emails
Automated inventory alerts to make your limo reservation software usage effortless
In-person payment alongside card and online payment methods
10. Dever Software
Operating from two distinct offices located in Devon and Hampshire, Dever Software supports your software needs and helps you get on track.
Simply try out their free trial and make tailored alterations as required to map your brand in the transportation industry:
Add or remove multiple pickup and drop-off locations as per your needs without having to request several rides or cancel one
Stay on the go with personalized plans for regular users
Exclusive consumable add-ons to celebrate any occasion when booking a limo
Tier 2 management for limousine service when appointing a virtual assistant
Final Thoughts on the Best Limousine Dispatch Software
Since it’s time to wrap up our discussion of the day, we’d like to wish you the very best for your future endeavors. And in case you’re worried about back-office support and its related expenses after picking the preferred limousine dispatch software, make sure to give “The Cost of a Virtual Assistant” a read!