With over a hundred call centers in Philippines and 350,000+ Filipinos as call center agents, “Outsourcing to the Philippines is the new normal” has to be the most accurate statement we’ve heard so far.
While the BPO industry in the Philippines continues to cover as much as 10% of its GDP, its call center services dedicated to serving English-speaking countries are becoming increasingly popular.
But before you get acquainted with the top call center for transportation services in Philippines, it’s advised that you learn the call center service level standards your outsourcing partner should adhere to.
Call Center in Philippines for Transportation Services : Why Choose It?
Once you’re aware of the call center outsourcing service standards to maintain, you should know what to look out for when delegating tasks to BPO companies in the Philippines.
Skilled Workforce
According to a recent survey, approximately 50.5 million Filipinos were employed and more than half (57.3%) of the labor force belonged to the services industry.
Having such a large population of educated individuals (youth literacy rate of 97.94%) paves the way for call centers to hire a bunch of fresh graduates each year. Consequently, obtaining 24/7 call center services via the top BPO companies in the Philippines is made accessible.
Affordability Due to Low Living-Cost
The Philippines, ranked as the 3rd most affordable country by global survey respondents in the U.S. News, offers a significant cost advantage for businesses.
Additionally, the average salary is known to be 3x to 4x less compared to that of Western countries. This only confirms the significantly reduced costs of outsourcing call center services from a country like this.
An Ideal Business Setting
Owing to its location feasibility, the Philippines has been easily accessible to both Asian and Western marketplaces. Besides being centrally based in Asia, its sophisticated infrastructure: transportation systems, and technological advancements have served pivotal to a simple business entry point.
Thus making outsourcing to Philippines as easy as pie.
Language and Cultural Compatibility
All official government communications in the Philippines are in English. To prove this with statistical backing, the Philippines remains the second-ranked country in the English Proficiency Index (EPI) in Asia.
This leaves us no doubt regarding the potential language barrier that other countries may face from time to time.
Moreover, known as a melting pot of Western and Eastern cultures, the Philippines has become a popular choice for outsourcing purposes for global businesses.
Government Support
The Philippines Economic Zone Authority (PEZA) and the Board of Investments (BOI) offer financial advantages to international companies willing to establish business operations in the Philippines.
These roughly include, but aren’t limited to, income tax exemptions, tax breaks, duty-free capital asset imports, etc., playing a major role in increased outsourcing opportunities.
Top 10 Transport Service Call Centers in the Philippines
Alongside stimulating the growth of various industries: e-commerce, real estate, finance etc., outsourcing has been significantly contributing towards enhanced transportation facilities. 24/7 call center services can now cover end-to-end seamless booking and sales processes.
Let’s get familiarized with some of the industry-leading BPO companies ready to provide call center services in the Philippines
1. Welsend
Improving customer experience by providing land, cruise, and air-associated transportation and logistics services via a virtual call center has consistently made Welsend a reliable outsourcing partner for clients across the globe.
31 Years of Expert Experience
300+ Clients
60+ Locations Across the Globe
Employees | 10,000+ |
Average Hourly Rate | <$25/hour |
Location | Taguig, Philippines |
Rating | 4.9 Source |
2. VXI
Exclusively dedicated to customer experience satisfaction, VXI strives to exceed business operational efficiency on the daily.
43 Locations Across the Globe
20+ Years of Success
300M+ Interactions
Employees | 10,0001 |
Average Hourly Rate | <$20 / hour |
Location | Davao, Philippines |
Rating | 3.0 Source |
3. Axiem
Recognize the “Axiem Difference” as you leverage call center transportation services by building your personalized team and ensuring peak performance with sustainable ROI.
11+ Years of Relentless Commitment
Virtual Team Tailored to Requirement
Employees | 50 - 249 |
Average Hourly Rate | <$25 / hour |
Location | Mandaluyong, Philippines |
Rating | n/a |
Avail enhanced multi-channel customer service and transform your transportation business into a globally renowned brand.
6+ Years of Successful Outsourcing
Personalized Remote Team
Employees | 50 - 249 |
Average Hourly Rate | $25 - $49 / hour |
Location | Makati, Philippines |
Rating | 4.2 Source |
Access a 24/7 customer support team at your disposal to meet your transportation service requirements.
11+ Years of Offshore Service
Scale Your Virtual Team on Business Demand
Employees | 250 - 999 |
Average Hourly Rate | Undisclosed |
Location | Taguig, Philippines |
Rating | n/a |
6. Lambent
Elevate your transportation business and secure access to global clients with Lambent’s offshore customer service team.
18+ Years of Satisfied Community
Dedicated Team Equipped with Latest Software
Employees | 10- 49 |
Average Hourly Rate | <$25 / hour |
Location | Dumaguete, Philippines |
Rating | 5.0 Source |
7. Ameeratel
Manage your transportation business with 24/7 call center services, available for small and large businesses, and open doors to new opportunities.
10+ Years of Real-Time Support
4500+ Calls Per Day
Employees | 250 - 999 |
Average Hourly Rate | <$25 / hour |
Location | Cebu, Philippines |
Rating | 4.3 Source5.0 |
Transform traditional recruitment by hiring remote call center representatives and ensure consistent communication to serve your business clients.
10+ Years of Personalized Services
Management Experts with 20+ Years of Experience
Employees | 250 - 999 |
Average Hourly Rate | <$25 / hour |
Location | Cebu, Philippines |
Rating | 5.0 Source |
9. Pac Biz
Keep up with the fast-paced world by availing of personal transportation and taxi services from Pac Biz.
11+ Years of Uncompromising CX Quality
Agents with 3+ Years of English Contact Center Experience
Employees | 50 - 249 |
Average Hourly Rate | <$25 / hour |
Location | Dumaguate, Philippines |
Rating | 4.7 Source |
10. Digital Minds
Experience exceptional and timely limousine and towing call center services without breaking the bank.
14+ Years of BPO Services
Scalable Team with Entry-Level Specialists to Seasoned Experts
Employees | 10 - 49 |
Average Hourly Rate | Undisclosed |
Location | Naga, Philippines |
Rating | 2.8 Source |
Final Words
Delegating call center transportation services to BPO companies will come in handy once your business grows and builds.
Not only would you make an affordable choice, but ensuring seamless CX quality will help generate more leads. So, be sure to check out the latest packages!