Back Office Support Service - A Complete Guide To Outsourcing Your Back-End Operation
- Zayed Ahmed
- 2 days ago
- 5 min read
Have you ever thought about outsourcing a part of your operations other than those that directly deal with your customers? Cause if you had you were probably looking for back office support services.
Back office support is one of the most important aspects of business process outsourcing (BPO) and has a huge demand with small to medium sized enterprises (SME).
In fact, the demand to outsource back-end operations is expected to grow not only in the USA but also in Canada, Europe and Australia.
This is because a vast majority of businesses opt to outsource at least one part of their operations to an outsourcing partner.
This is why in this blog we want to do a deep dive and provide a complete guide on what back office support is and the costs associated with hiring an outsourced team.
What Is Back Office Support?
What does back office support mean? Well, it is when a BPO firm provides support to the back-end operation of a company. The back-end operation encompasses a wide variety of important tasks that are essential to run the company without having to face the customer.
Such tasks are often outsourced because businesses want to drive down operational costs and want to hire an offshore team with flexible scalability.
Core Functions of Back Office BPO
Almost every other business has a pile of tasks that are just plainly not interesting. But it is crucial and needs to be done.
So, what does Back Office BPO actually do? Data entry, payroll, HR stuff, admin work, IT support and more.
It mostly focuses on internal, non-customer-facing functions that support a business’s core operations.
Basically, all the “back-end” jobs that help your business. By saving time and avoiding stress.
Process of Back Office BPO
How does Back Office BPO work?
It’s not a hard process and is simpler than you think!
It usually would start with a quick chat about the ins and outs of your business.
And finding out your major concerns…
Questions like, “What do you need help with?” or “What’s slowing you down?”
After identifying your cause and concern correctly, the BPO team would come up with a plan that would fit your business style.
After that, they set things up and test it out for you and there you go! All set.
From there, it’s all teamwork. They also take care of tasks like reporting, tracking and making sure everything is set on!
Why Back Office Support Is Important (Advantages, Benefits, Pros & Cons)
Doing stuff like filing, organizing data or checking invoices can be monotonous and frankly, very repetitive.
Leaving it to the Back Office Support is crucial for your business.
As, it would provide you with the essentials like administrative and operational functions.
Why is Back office super important right now:
You get more work done in less time.
Your team focuses more on the big picture.
It cuts down on costs.
Everything is streamlined & is targeted for more efficiency.
But there’s also a lot you need to think of…
A not-so-great BPO provider can mess things up for you.
Or be super slow to respond.
So, it is important to pick the right one…
You need to know who aligns perfectly, according to your needs.
Five Most Outsourced Back Office Support Services
Below are some of the back office management services that are often outsourced:
1) Administrative tasks: Administrative work comprises a wide plethora of different types of tasks that businesses have to manage. Such as data management, web research, etc. Different businesses may need help with different types of admin tasks from their outsourcing partner.
2) Quality Assurance: e-Commerce businesses for example, may need to QC their product item entries (whether descriptions and images are without errors and conform to their standards). This is specially when an e-commerce platform has vendors that sell their products.
3) Content Moderation: Social media apps often need content moderation teams to moderate videos, pictures, etc. posted on their platform by users.
4) Finance & Accounting: SME businesses often hire virtual accountants to help keep track of daily financial records.
5) Order Management: Online businesses that sell goods to customers often have to deal with back-end order management. This is often outsourced to a BPO firm.
Apart from these, there are many other back-end operation tasks that are often outsourced, such as IT development, data entry, cybersecurity and technical support work. It all depends on the needs of the client.
Top Industries That Outsource Their Back-End Operations
While businesses in all industries have at least one aspect in their back-end operation that they outsource, some industries tend to outsource their back office more than others.
Here are some of the top industries that look for back office support solutions from BPO firms:
1) Healthcare Industry: Healthcare is one of the biggest industries to outsource back office support services. Most BPO firms that provide services to the healthcare industry have to be HIPAA compliant. Examples of services that are provided include: Medical Claims Processing, Billing Services, Medical coding services, etc.
2) Insurance Industry: Insurance Industry is the second largest industry to outsource back office management. Services that insurance companies typically look for are: appointment setting, underwriting support, data entry, claims processing, etc.
3) Mortgage Industry: The mortgage and finance industry is another sector where there is a large demand for back office support. Businesses look for outsourcing services to streamline their mortgage operations.
4) e-Commerce Industry: As previously stated, e-commerce platforms look for order processing management, QC & QA, and various other tasks to BPO firms.
5) Legal Industry and Law Firms: Law firms often hire virtual paralegal and attorneys from legal process outsourcing (LPO) companies. Services law firms outsource include legal research, compliance and regulatory support, legal document proofreading, etc.
Countries You Can Outsource Back Office Support Solutions To
Bangladesh, India and the Philippines are three of the largest hubs of back office support companies in Asia from where you can get back office support service if you are looking for offshore partners in South / South-East Asia.
For nearshore countries to the USA and Canada, Mexico and Brazil are two very prominent places as you can get readily available Spanish speakers, if your project requires Spanish language support.
For nearshore countries in Europe, Hungary, Ukraine, Czechia and Romania are four of the top choices to outsource to.
Cost of Back Office Support Services
If as a business owner you are looking for cost efficient back office support solutions, you would want to know what the cost of such services are.
Truth be told, pricing often depends on multiple factors, such as the type of work you are looking to outsource, the skill level needed from the outsourced team, the country to which you are outsourcing, and the BPO firm itself.
Normally the price range is between $4 to $8 per hour rate with discounts provided for large teams. But for specialized skills such as those needed in IT support, and software development, price may vary anywhere between $25 per hour rate to $100 per hour rate.
Cost Effective Back Office Support Solutions
Lastly, if you are looking to hire an offshore BPO firm for your back office management ASL BPO is a good choice for cost effective solutions.
We are an ISO-certified BPO firm with 24/7 availability. To know more about our services contact our sales team.
Hope this blog helped! If you liked it feel free to comment and share.