What Can Our Call Center Services Do For You?
Having 24/7 Call center support is a vital part of many businesses, as it can help you with lead generation, telesales, technical support, order processing, appointment setting, and many other services to your customers. Call centers use sophisticated software that allows them to quickly respond to customer queries and provide prompt responses.
Call centers can help businesses build relationships with customers, and increase customer satisfaction to ensure a greater consumer and organizational bond. By utilizing call center services, businesses can maintain customers to have a positive experience when they interact with the company.
The definition of a call center has a vast lane of functionalities. This in turn strengthens customer engagements for longer terms. A crucial and high level of call center service level is maintained at ASL BPO to observe the quality of service which a customer is receiving when they contact them for any sort of assistance. By keeping a record of call center service levels, organizations can identify their areas of improvement and make sure that their customers are duly tended to.
Inbound 24/7 Call Center Services
Product Support
Inbound call center services can provide product support & after-sales support to your customers.
Helpdesk Services
Helpdesk services enable call center agents to guide customers and resolve their issues & queries.
Virtual Receptionist
Virtual receptionists attend to clients’ calls and guide them to their desired services.
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Order Processing
Order processing calls are the essential steps that take customers' delivery procedure to the final step of confirmation.
Payment Processing
Our services help your customers to complete monetary transactions real time through secured channels.
Inbound Sales
Inbound sales services enable your customers to call you and buy your products & services, whenever they face an issue trying to buy online.
Multilingual Support
Get multilingual support from us in languages ranging from English, Hindi, Bengali, Arabic, French, Urdu, Korean, etc.
Type Of Call Centers
Inbound Call Center Services
Inbound call centers receive incoming calls and queries from customers and are meant to handle customers with their technical issues.
The sole purpose of an inbound call center service is to resolve the issues a customer base may face along with tending to them with the necessary information. Inbound call centers can also be used for sales, marketing, and other customer service needs.
The inbound call center services serve greatly as an asset to any business. It allows customers to get in touch with the company and get the help they need quickly and efficiently.
This is highly beneficial for businesses that receive a large number of customer calls on a daily basis.
Outbound Call Center Services
Outbound call center services offer a great route for businesses to connect with potential customers. At ASL BPO, outbound call center services are bound to reel in more customer engagements on a regular basis.
It also makes it great for customer interactions. ASL BPO provides the greatest level of customer service ever possible.
Outbound 24/7 Call Center Services
Lead Qualification
Outbound Call Center Services enable you to call leads lists & do the initial qualifying of the leads before sending them to sales.
Telemarketing Service
Telemarketing is a cost-effective way to increase your sales and enable faster growth and engagement with customers.
Surveys & Market Intelligence
Customer Surveys help in the analysis and strategic management amongst agents to target their customers properly.
Cross-selling & up-selling
Upselling calls are what allow more streams of sales to be made within a particular timeline.
Appointment setting
This allows organizations to have better reception settings and also ensures customers are reliant with their scheduled queries
Touchpoint consultation
Agents involved with customer touchpoint consultation offer flawless and error free transactional exchanges.
Event sales
Customers are granted lucrative offers during events that attract them to make more calls & inquire about further chances of subscription.
Multilingual Support
Get multilingual support from us in languages ranging from English, Hindi, Bengali, Arabic, French, Urdu, Korean, etc.
Get in touch with us!
Ready to get an amazing customer experience?
Call Center Software Solutions & Integrations
RingCentral
cloud-based communication and collaboration platform that is the #1 in providing software solutions for Call Centers. Has great features such as call management, auto-dialing, advanced IVR, advanced voice recording, and much more!
Zendesk
Zendesk is Customer Service Software and Sales CRM that gives you solutions for ticketing, live chat, messaging, sales forecasting, goal tracking, and sales dashboards.
A must for your call center solutions for both outbound and inbound.
SalesForce
The number #1 Customer Relationship Management (CRM) software it provides a range of software solutions for sales, marketing, and even small businesses that helps your customers get a great experience while interacting with your company in any touchpoints.
Zingtree
An interactive decision tree maker that helps with guiding agents with conversation workflows, work procedures, and calling scripts. This enables you to boost your call compliance and speed up the training of your new hires.
Agile CRM
A cloud-based CRM solutions designed for small to medium-sized businesses. It offers contact management, appointment scheduling, project management, and marketing automation.
Users are able to track website visitors and analyze customer behavior. They can also create marketing workflows that help boost your businesses sales and drive efficiency.
CallHippo
CallHippo is a call center management software that offers features such as call routing, virtual phone numbers, and call analytics. CallHippo is known for its simplicity and affordability, making it a popular choice for small businesses.
How Does Call Centers Work?
It might occur to us to sometimes think about how call centers work. Call centers are known to patch up a direct line of communication with customers and companies so that the company can tend to their queries and provide them with technical support and necessary information.
Call center services are an integral part of an organization as they are the main pivotal point to establishing a direct means of connection with their customers. We will also look at the different types of call centers and the advantages they offer businesses.
Finally, we will explore some of the most common use cases for call centers and how they can help your business succeed.
Benefits Of Outsourcing 24/7 Call Center Services
Customer experience
Customers can have a smoother and faster query procedure with the help of outbound call center services.
Cost efficiency
Outbound call center services ensure efficiency in expenditures and help companies conserve better.
Multilingual support
Multilingual call center services ensure customers of all languages and demographics can be catered to. With the help of our Virtual assistants for calling support, organizations can sit back and relax.
Round the clock service
ASL BPO enables their outbound call center services around the clock so that customers do not miss out on a single speck of support.
Quality assurance
Our Virtual assistants for calling support enable unparalleled amounts of call center service levels. Our Virtual assistants who are assigned to each customer are of professional background and are adept at handling their duties.
Reporting
Back and forth communication streamlining is a lot easier for companies as their information is communicated through and more faster.
How To Outsource Call Center Services To ASL BPO
When a client is onboarding with ASL BPO to start a new project there are several steps that need to be complied with in order for the onboarding process to be successful. They are:
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Determining what the goal is: Before outsourcing call center services, one needs to have a clear understanding of the services that may be required.
Connect with ASL BPO: You can contact ASL BPO through their website, email, or phone to discuss your requirements and get a quote for the services they provide.
Review proposal: ASL BPO will prepare a proposal that outlines the scope of work, pricing, timelines, and other details of the call center services. You should review the proposal carefully, ask any questions, and make sure it meets your expectations.
Start the onboarding process: Upon successful review of the proposal, You should provide feedback and collaborate with ASL BPO to ensure a smooth onboarding process.
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Lastly, ASL BPO offers great call center outsourcing services that can provide top-notch customer support to businesses of all sizes.
With a team of experienced agents along with state-of-the-art technology, ASL BPO can help businesses improve their customer benefits and focus on their core competencies. By outsourcing 24/7 call center services with ASL BPO, you can bet you we will deliver the best call center services an organization could ever have.
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FAQ 24/7 Call Center Services
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What is the difference between inbound and outbound call centers?
Inbound call centers are known to receive calls primarily and provide customer support while outbound call centers make calls to potential customers and try to onboard them to take special subscriptions.
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What’s the Difference Between a Call Center and an Answering Service?
A call center is a centralized facility that handles the incoming and outgoing stream of a mass client base with solutions to their issues and queries. An answering service is where a team of agents is appointed to receive incoming calls on behalf of the company they work with or for.
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What is the cost of outsourcing a call center?
For smaller call center services for small businesses, it is essential to keep track of the pricing. The rates are from $2-4$ per hour per agent for outbound call center outsourcing (low due to the sales commission) while inbound call center outsourcing is 5$-7$ per hour.
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How does a call center provide data security?
For companies looking for call center services, at ASL BPO, we provide safe and secure data encryption on both ends of inbound and outbound call centers.
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Do your call center agents go through training?
Yes, our call center agents undergo rigorous training and are trained with the best customer service practices. to ensure proper capabilities before handling a customer. At ASL BPO, we aim to deliver the best service call center back office support.
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Do you have any setup or cancellation fees?
No! With ASL BPO, you can easily browse through your options and can also opt for our easy trial.
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What are the top call center locations?
The top call center locations are Bangladesh, the Philippines, and India.
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